17 Aug
|
Tata Consultancy Services
|
Kolkata
17 Aug
Tata Consultancy Services
Kolkata
The Service Delivery Manager will lead the offshore large BPS Operation team Spanning >100 Associates .Managing end-to-end telecom order management and provisioning lifecycles for the UK market. (MBA operations -Preferred),Post Graduation(PGDM), management frameworks to optimize process throughput, manage customer delivery delays, and mitigate Service Level Guarantee (SLG) penalties.
Exp- 8+ years
Location- Hyderabad, Kolkata, Pune
Core Responsibilities
Team Leadership & Operational Excellence
Stakeholder Management & UK Client Relations
Process Optimization & Order Lifecycle Management
📌 Senior Service Delivery Manager Kolkata
🏢 Tata Consultancy Services
📍 Kolkata