Technical Support Manager Chennai

Technical Support Manager Chennai

17 Aug
|
UNIFY TECHNOLOGIES
|
Chennai

17 Aug

UNIFY TECHNOLOGIES

Chennai

Seniority: 8 - 10 years

Workplace: High-scale, on-premises

Primary Goal: Stabilize Production, Prevent Incidents, Improve Observability & Integrations

Role Overview

We are looking for a hands-on Solution Architect with strong experience in payments systems

(BBPS/UPI/IMPS) to drive production stability, system observability, and partner integrations.

The role requires deep expertise in Java-based systems, solid debugging skills, and the ability to handle real-time transaction systems under high load.

Key Responsibilities
Lead production incident troubleshooting (Txn Failures, Latency, 503 errors)
Analyse and resolve reconciliation & settlement issues
Handle certificate/signature-related issues and security flows
Design and improve system architecture for reliability & scalability
Strengthen monitoring & observability (logs, alerts, dashboards)




Manage and stabilize integrations with banks, billers, and partners
Work closely with internal teams, external partners, and NPCI stakeholders
Drive RCA and preventive measures for recurring incidents.

Must-Have Skills
812 years of experience in backend systems
Strong Java / Spring Boot expertise
Experience in payments systems (UPI / IMPS / BBPS / Payment Switch)
Proven experience in production troubleshooting at scale
Robust understanding of:
API integrations
Distributed systems
On-premises infrastructure
Hands-on with monitoring & observability tools
Experience handling real-time transaction systems

📌 Technical Support Manager Chennai
🏢 UNIFY TECHNOLOGIES
📍 Chennai

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