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Work Location: Baroda - Onsite

Shift Timings - Day Shift ( Twice in a Month - Half Day/Half Night Shift - 6 PM to 3 AM)

Job Purpose:

Training, Reporting & Feedback Review with Onshore Team.

Key Responsibilities:
Collaborating with Onshore for Feedback & New Process Updates.
Highlighting Key Issues & Feedback to Management.
Managing the Queue for All Processes.
Managing the Escalation Ratio of the VIS Process
Experience in managing Cross-Functional Teams and coordinating with Multiple Departments.
Lead Training and Onboarding Programs for Current and Existing Staff.
Analyze current Operations to identify areas for Improvement and Efficiency.
Monitor KPIs and ensure continuous Improvement in Training Delivery and Operations.




Auditing the QC auditor's files to check the accuracy of the Audits
Tracking the process queue Data and preparing Reports and PPTs

Required Qualifications:
Master's or Above.
3–7 years of experience in Training, Operations, or a Leadership role.
Proven experience in developing and Implementing Training Programs.
Advance Excel, PPT, Power BI, Tableau, and manage SOP for All Processes.
Project Management Qualified (PMP).
Train-the-Trainer certification.
English Fluency is a must.

Optional but Preferred Qualifications:
Six Sigma or Lean Certification
Certified Skilled in Learning and Performance (CPLP)

📌 Team Lead Training & Operations Vadodara
🏢 Actide International
📍 Vadodara