Role & responsibilities
Manage customer queries, complaints, feedback, and service requests through calls, emails, WhatsApp, and other communication channels.
Maintain accurate and updated customer information in the CRM system.
Follow up with customers regarding complaints, orders, deliveries, replacements, and other service-related matters.
Coordinate with Sales, Dispatch, Logistics, Accounts, and other departments for timely resolution of customer issues.
Monitor open complaints and ensure they are closed within the defined timelines.
Make regular follow-up calls to customers and maintain proper records of interactions.
Track customer feedback and identify recurring issues.
Prepare daily/weekly CRM reports related to customer complaints, resolutions, follow-ups, and pending cases.
Ensure proper documentation of all customer interactions in the CRM system.




Escalate critical customer issues to the concerned manager/HOD.
Support customer retention and relationship-building initiatives.
Ensure professional and courteous communication with all customers.

Preferred candidate profile
Valuable verbal and written communication skills.
Strong customer-handling and problem-solving abilities.
Valuable follow-up and coordination skills.
Basic knowledge of CRM software and MS Excel/Google Sheets.
Ability to manage multiple customer queries simultaneously.
Positive attention to detail and record-keeping skills.
Positive attitude and ability to work under pressure.
Strong interpersonal and teamwork skills.

📌 Walk In Customer Care Executive New Delhi (India)
🏢 Minus 30
📍 India