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Job Title: Zscaler ZPA Support Engineer

Relevant Zscaler Experience: 3 Years

Total Experience: 5 Years

Key Responsibilities
Provide L2 technical support for the Zscaler Private Access (ZPA) platform in enterprise settings.
Troubleshoot issues related to connectivity, authentication, and policy enforcement within ZPA.
Manage and monitor ZPA components: App Connectors, Client Connector (ZCC), Private Service Edge, and Cloud Controller.
Perform ZCC client troubleshooting and assist with deployment/configuration best practices.
Conduct packet captures and root-cause analysis using tools such as Wireshark and traceroute.
Support identity integration scenarios including SAML, SCIM, LDAP, and Azure AD.
Work closely with internal teams, Zscaler Technical Support, and TAMs for escalated issues.
Ensure adherence to SLAs, track issue resolution, and maintain a high level of customer satisfaction.
Maintain technical documentation and create knowledge base articles for recurring issues.
Collaborate on issues involving ZIA components such as PAC files, SSL inspection, RBI session handling, and web policy management.

Candidates who can join immediately only apply.

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