Highlights:-
Full-Time Job
Work from Office @ Jaipur
Salary Offered - 2.6 - 3.2 Lacs Per Annum
Robust English communication is a must

Primary Responsibilities:-
Answer calls professionally to provide information about products and services or obtain details of complaints.
Analyze customers' individual needs & issues to address them effectively and on time.
Offer ideas and insights to customers as a means of helping to improve their overall experience.
Follow up to ensure that appropriate actions were taken on customers' requests.
Take general feedback from customers in order to help build a better product or develop a recent service or policy.
Investigate customers' issues, and troubleshoot them effectively.
Document recurring issues and create SOPs to overcome them in future.
Pass on feedback to the managers on key issues




Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions are taken.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Eligibility Criteria:-
A qualified graduate from any stream of studies
Excellent computer & internet knowledge
Hands-on MS office experience
Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
Excellent written and oral language skills
You were born a multi-tasker

📌 Customer Happiness Champion 2022 Jaipur (India)
🏢 Nameless
📍 India