Job Description

Job Description

Program manager

We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a robust background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a energetic technology workplace.

Responsibilities

Operational Leadership:
Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.

IT Service Management (ITSM) & ITIL




Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment.
Define, implement, and monitor Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure service delivery targets are met or exceeded.
Drive continuous service improvement initiatives based on performance metrics, customer feedback, and industry best practices.

Cloud Operations
Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
Develop and implement strategies for cloud resource optimization, automation, and disaster recovery.
Stay abreast of emerging cloud technologies and trends to ensure our cloud operations remain cutting-edge and efficient.

Service Management
Ensure the seamless del

📌 Cis Service Delivery Management Cis Operation Management Pune (India)
🏢 Zensar Technologies
📍 India