Company Description

Greetings from Saira Jobs!

We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!

Job Description

Responsibilities
Handle customer queries and complaints through calls, emails, or chat in a skilled manner.
Ticket creation/Troubleshoot product/service issues and provide timely solutions.
Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
Maintain accurate records of customer interactions and feedback.
Contribute to team coordination and support colleagues when required.
Identify areas for process improvement and share suggestions with the team/management.

Qualifications





Requirements
Minimum 2 years of experience in customer support or related role.
Robust communication and interpersonal skills.
Ability to troubleshoot and resolve issues effectively.
Valuable team coordination and collaboration skills.
Problem-solving mindset and customer-first approach.
Basic computer knowledge (MS Office, CRM tools preferred).

Additional Information

Locations: Valasaravakkam, Chennai

Work mode: work-from-office, full time

Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days

📌 Customer Support / Helpdesk Analyst Only For Women Chennai
🏢 Important Business
📍 Chennai