Receptionist - Front Desk

Job Title: Receptionist / Front Desk Associate
Location: 11 Flowers Rooftop Vrindavan

Job Type: Full time

About Us

We are a welcoming cafe dedicated to providing exceptional hospitality and memorable guest experiences. We are looking for a friendly, qualified, and organized Receptionist to join our front desk team and serve as the first point of contact for our guests.

Key Responsibilities
Greet guests warmly and provide outstanding customer service.
Manage guest check-ins and check-outs efficiently.
Handle room reservations, cancellations, and modifications.
Handle spa, Ayurveda, Yoga Meditation reservations, Cancellations, and modifications.
Process payments and maintain accurate billing records.
Provide information about rooms amenities, services, local attractions, and activities.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Resolve guest concerns or complaints in a courteous and timely manner.
Maintain a clean, organized, and welcoming front desk area.




Perform administrative tasks such as filing, data entry, and report preparation.

Qualifications:
High school diploma or equivalent (hospitality education is a plus).
Previous experience in hospitality, hotels, resorts, or customer service preferred.
Excellent verbal and written communication skills.
Solid organizational and multitasking abilities.
Proficiency with Microsoft Office and reservation/PMS software is an advantage.
Professional appearance and positive attitude.
Ability to work flexible shifts, including weekends and holidays.
Fluency in English is required; additional languages are a plus.

Skills:
Exceptional customer service
Strong interpersonal and communication skills
Attention to detail
Problem-solving abilities
Time management
Basic computer skills
Ability to remain calm under pressure

Benefits:
Competitive salary.
Training and career growth opportunities.
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📌 Receptionist Vrindavan
🏢 11Flowers Rooftop Cafe
📍 Vrindavan