Key Responsibilities
Oversee daily office operations to ensure smooth and productive service delivery.
Manage and supervise administrative, case processing, and client service teams.
Develop and implement operational policies, procedures, and best practices.
Monitor case progress to ensure timely processing and adherence to internal service standards.
Ensure compliance with applicable immigration regulations, documentation requirements, and company policies.
Coordinate with immigration consultants, legal professionals, and external stakeholders as required.
Track operational performance through KPIs and prepare regular management reports.
Identify process improvement opportunities to enhance productivity and client satisfaction.
Manage staffing, scheduling,
performance evaluations, and employee development.
Handle escalated client concerns professionally and ensure prompt resolution.
Oversee office budgets, resource allocation, and vendor relationships.
Maintain confidentiality and secure handling of client information.
Ensure office compliance with quality assurance and data protection standards.
Pay: ₹30,000.00 - ₹40,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Paid time off
Provident Fund