Noida, Uttar Pradesh

Job Summary

Ensuring exceptional customer service, meeting client SLAs and internal metrics, providing value-added solutions, managing business financials, and fostering a solution-oriented mindset.

Key Responsibilities
Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Workplace So As To Lead To Business Results.
To Continually Value Adds To Our Client And Improve The Systems Of Measurement
To Ensure Maximum C-Sat And Minimize Customer Escalation
To Improve And Maintain The Margin Levers By Optimum Utilization
Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
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📌 Portfolio Delivery Head Noida
🏢 HCLTech
📍 Noida