Job Requirements
Job Title: Regional Customer Experience Executive - TN & Kerala

We are currently seeking a highly motivated and experienced Regional Customer Experience Executive to join our team. As the Regional Customer Experience Executive, you will be responsible for overseeing and improving the overall customer experience within the region.

Key Responsibilities:
Develop and implement strategies to enhance customer satisfaction and loyalty
Analyze customer feedback and data to identify areas for improvement
Collaborate with cross-functional teams to ensure a seamless customer experience
Train and mentor team members to deliver exceptional customer service
Monitor and report on key performance indicators related to customer experience

Qualifications:
Bachelor's degree in Business Administration or related field
Proven experience in customer service or customer experience management
Solid communication and interpersonal skills




Ability to analyze data and make data-driven decisions
Excellent leadership and team management abilities

Work Experience
As the Regional Customer Experience Executive, you will be responsible for overseeing the number of complaints and Root Cause Analysis (RCA), as well as managing the onboarding process for recent stores and renovated stores. You will also be in charge of collecting and sharing Delight Stories and monitoring the Mystery Customer Scores (MCS).

In addition, you will be responsible for implementing Standard Operating Procedures (SOP) for new formats and ensuring compliance with grooming standards, fragrance, music, and recent initiatives. Your role will also involve finding ways to improve Net Promoter Scores (NPS) and Google My Business (GMB) ratings for the region.

📌 Regional Customer Experience Executive Chennai
🏢 Titan Company
📍 Chennai