Telecaller Executive

Job Type: Full time

Pay: ₹12,000 - ₹15,000 per month + Performance Incentives

Full Job Description

Angroos Gifts Boutique is looking for a friendly, confident, and customer-focused Telecaller Executive to handle customer calls, manage enquiries, follow up with potential customers, and convert enquiries into successful orders.

Responsibilities:
Handle inbound and outbound customer calls professionally.
Understand customer requirements and recommend suitable products and gifting solutions.
Explain product features, pricing, customization options, and delivery timelines.
Prepare quotations and coordinate with the sales team.
Follow up with customers to convert enquiries into confirmed orders.
Build and maintain positive customer relationships.
Resolve customer concerns and provide excellent customer service.
Maintain enquiry records, customer databases, and daily call reports.
Coordinate with the sales, production, accounts, packing, and delivery teams.
Support promotional campaigns and showroom customer service whenever required.




Perform other duties assigned by the management.

Requirements:
Bachelor's Degree or equivalent qualification.
Excellent communication skills in Malayalam and English.
Basic Hindi communication is an added advantage.
Solid customer service and communication skills.
Positive persuasion, follow-up, and negotiation abilities.
Experience in telecalling, customer support, sales, or enquiry management is preferred.
Freshers with excellent communication skills are welcome to apply.

Benefits:
Performance Incentives
Career Growth Opportunities
Professional Training
Friendly and Skilled Work Environment

Job Type
Full time

Pay

₹15,000 - ₹15,000 per month

Supplemental Pay
Performance Bonus
Incentive Pay

Schedule
Day Shift
Monday to Saturday
Additional hours during festive seasons when required

Language
Malayalam (required)
English (required)
Hindi (preferred)

📌 Tele Caller Executive Kochi
🏢 Gifts Boutique
📍 Kochi