Job Summary:
Roles and Responsibilities:
Act as the first point of contact for users regarding helpdesk issues.
Receive, record, and track support requests and complaints.
3.Coordinate with IT teams for issue resolution and follow-ups.
Provide timely updates to users on the status of their requests.
Maintain records of tickets, issues, and support activities.
Assist users with basic IT-related queries and equipment issues.
Ensure smooth day-to-day helpdesk operations.
Maintain qualified behavior and provide valuable customer service.
10.Follow company policies, confidentiality rules, and work discipline.
11.Participate in meetings and support continuous service improvement.

Required Skills:
Good communication and customer service skills
Basic knowledge of IT hardware, software, and networking
Basic troubleshooting and problem-solving skills
Ability to use helpdesk/ticketing systems
Good coordination, time management, and record-keeping skills
7 Teamwork with a skilled attitude and willingness to learn

Pay: Up to ₹200,000.00 per year

Work Location: In person

📌 Helpdesk Coordinator Goregaon
🏢 ComUnus Technologies
📍 Goregaon