Job Description: Customer Relationship Executive

About SEV7N

We are a lean, quick-moving team, and this role sits at the heart of our student experience — you will be the primary point of contact for our students, parents, and tutors after onboarding.

Role Overview

Key Responsibilities1. Client Support & Communication
Respond promptly to daily text messages from onboarded students and parents, resolving queries related to classes, schedules, tutors, and course progress.
Maintain a warm, skilled, and solution-oriented tone in every interaction.
Class Scheduling & Timetable Management
Arrange, reschedule, and confirm class timetables for students across multiple time zones.
Coordinate class timings between students and tutors, ensuring mínimal cancellations and no scheduling conflicts.
Send timely class reminders and follow-ups to students and tutors.
Tutor Coordination & Record Keeping
Act as the single point of contact between tutors and the company for all class-related matters.
Ensure tutors are informed of schedule changes, student requirements,



and feedback in a timely manner.
LMS Management
Manage day-to-day operations on the company LMS: creating class schedules, enrolling students, assigning tutors, and tracking class completion.
Monitor class records, attendance, and session logs for accuracy.
Suggest and implement improvements in how classes and records are managed on the LMS.
Communication Between Tutors & Students
Relay student requirements, learning goals, and parent feedback to tutors clearly and completely.
Relay tutor feedback, homework updates, and progress reports to students and parents.
Escalate any concerns (missed classes, dissatisfaction, tutor issues) to the founder promptly.
Design WhatsApp message templates for the WhatsApp Business portal — onboarding messages, class confirmations, payment reminders, and announcements — in line with WhatsApp template approval guidelines.
Track open rates

📌 Customer Relationship Executive Gurugram
🏢 SEV7N UBIQUITOUS PRIVATE
📍 Gurugram