Key ResponsibilitiesCustomer Relationship Management
Develop and maintain long-term relationships with existing and prospective clients.
Serve as the primary point of contact for customer queries and concerns.
Ensure a high level of customer satisfaction and promptly resolve issues.
Client Coordination
Understand client requirements and communicate them effectively to internal teams.
Coordinate with operations, sales, and support teams to ensure timely service delivery.
Conduct regular follow-ups with customers regarding project updates and service requirements.
Business Development & Retention
Identify prospects for upselling and cross-selling products and services.
Build customer loyalty and ensure repeat business.
Maintain robust relationships with key accounts and high-value clients.
Complaint Handling & Issue Resolution
Address customer complaints and escalate critical issues to management when required.
Ensure timely resolution of client concerns and maintain service standards.
Reporting & Documentation
Maintain customer records, feedback, and communication history in the CRM system.
Prepare customer satisfaction reports and periodic MIS reports.
Analyze customer feedback and recommend process improvements.
Coordination & Communication
Schedule meetings with clients and conduct regular follow-ups.
Coordinate with vendors and internal stakeholders to ensure smooth project execution.