Position: Service Desk Analyst

Location: Mohali

Shift: Rotational UK Shifts

Employment Type: Full-Time

About the Role

Key Responsibilities
Diagnose and troubleshoot hardware, software, network, and system-related issues.
Log, track, and manage incidents and service requests through the ticket management system.
Escalate complex technical issues to appropriate support teams when required.
Assist users with account management, password resets, software installations, and system access requests.
Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
Maintain accurate documentation of issues, resolutions, and support procedures.
Adhere to service level agreements (SLAs) and organizational support processes.
Collaborate with internal teams to identify and resolve recurring technical issues.

Eligibility Criteria
B.Tech / Bachelor’s Degree in Computer Science or a related field.
Freshers are encouraged to apply.
Basic understanding of IT infrastructure, operating systems, and networking concepts.




Knowledge of troubleshooting desktop, laptop, software, and connectivity issues.

Preferred Skills
Strong problem-solving and analytical abilities.
Excellent verbal and written communication skills.
Customer-service-oriented mindset.
Ability to work effectively in a quick-paced environment.
Basic knowledge of Active Directory, Office 365, and ticketing tools is an advantage.
Certifications such as CompTIA A+, CompTIA Network+, CCNA, MCP, or other hardware/networking certifications will be an added advantage.

Work Schedule & Benefits
Rotational UK Shifts
Alternate Saturdays Off
5.5-Day Work Week
We follow the UK Bank Holiday Calendar; Indian public holidays are not applicable.
Opportunity to work in an international support setting with excellent learning and growth opportunities opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,694.39 - ₹31,769.15 per month

Benefits:
Health i

📌 Service Desk Analyst Sahibzada Ajit Singh Nagar
🏢 Turbomeg
📍 Sahibzada Ajit Singh Nagar