Job Summary

We are looking for a Technical Support Executive responsible for device testing, installation support, troubleshooting, customer technical assistance, and coordination with software and production teams.

Key Responsibilities
Install, configure, and test GPS/VLTD/Tracking devices.
Provide technical support to customers.
Diagnose hardware/software issues.
Activate devices and verify SIM/network connectivity.
Update firmware when required.
Coordinate with Production, R&D;, and Customer Support.
Maintain testing and service records.
Support software/mobile app/web portal users.
Handle warranty and repair cases.
Visit customer sites if required.
Prepare daily reports and follow SOPs.

Required Skills:
Computer hardware and networking.
GPS, GSM, IoT basics.




Troubleshooting skills.
Hindi and basic English communication.

Educational Qualification

Diploma/B.Tech/B.E. (Electronics/Electrical/Computer Science/IT) OR BCA/B.Sc OR ITI with relevant experience.

Experience

Fresher to 3 Years.

Reporting To

Technical Manager / Operations Manager

Working Days & Timing

6 Days a Week, 9:00 AM to 6:30 PM (Shift may change as per business requirements).

Pay: ₹12,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Technical Support Executive Hisar
🏢 GRL Engineers Private
📍 Hisar