Job Description - IT Support Engineer

Position: IT Support Engineer
Department: Information Technology (IT)
Location: Ahmedabad
Employment Type: Full time
Experience: 6 Months - 1 Year

About the Role

Educational Qualification
Diploma in Computer Engineering / Information Technology
B.Sc. (IT/Computer Science)
BCA or equivalent qualification

Experience
6 Months to 1 Year of relevant experience in IT Support or Desktop Support.

Key Responsibilities
Install, configure, and maintain Windows desktop and laptop systems.
Provide technical support for hardware, software, printers, scanners, and peripheral devices.
Install, update, and monitor antivirus software, patch management, and backup solutions.
Troubleshoot desktop, network, and hardware-related issues.
Configure and maintain LAN, Wi-Fi, and network connectivity.
Perform network cable crimping and basic network configuration.
Support printer installation, configuration, and troubleshooting.
Assist in managing Active Directory user accounts, DNS, DHCP, and Windows Server environments.




Maintain IT asset inventory and documentation.
Coordinate with vendors for hardware repairs and warranty support.
Ensure timely resolution of IT support tickets while maintaining high service standards.

Technical Skills
Installation, configuration, and administration of Windows desktop operating systems.
Experience with Antivirus, Patch Management, and Backup Solutions.
Basic networking knowledge, including LAN setup, cable crimping, and network troubleshooting.
Knowledge of printer installation, configuration, and maintenance.
Robust troubleshooting skills for desktop, hardware, and network-related issues.
Basic knowledge of Windows Server, Active Directory, DNS, and DHCP.

Required Skills:
Positive verbal and written communication skills.
Strong analytical and problem-solving abilities.
Organized, responsive, and detail-oriented.
Ability to work independently as well as in a team.
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