We have an urgent Opening for Business Analyst (SaaS Products) withShyam Future Tech Pvt Ltd for Kolkata location.

Description:
Job TitleBusiness Analyst - SaaS Products
Gather and document business, functional, and non-functional requirements.
Collaborate with customers, stakeholders, and product teams to understand business needs.
Create User Stories, Use Cases, BRDs, FRDs, and Acceptance Criteria.
Analyze customer feedback and product usage data to identify enhancement opportunities.
Define workflows, business processes, and product requirements.

Product Development Support
Work closely with Product Managers to define product roadmaps.
Support Agile/Scrum ceremonies, including sprint planning, backlog grooming, and retrospectives.
Prioritize requirements based on business value and customer impact.
Facilitate communication between business stakeholders and technical teams.

Data Analysis & Reporting
Analyze product KPIs, customer adoption metrics, churn, retention, and usage patterns.
Create dashboards and reports using BI tools.




Perform market and competitor analysis to identify product prospects.

Testing & Validation
Develop test scenarios and acceptance criteria.
Participate in User Acceptance Testing (UAT).
Validate product functionality against business requirements.
Ensure successful product releases and feature rollouts.

Customer & Stakeholder Management
Engage with customers to understand pain points and business challenges.
Support customer onboarding and feature adoption initiatives.
Collaborate with Customer Success and Sales teams to improve customer experience.

Required SkillsBusiness Analysis
Requirement Gathering
Gap Analysis
Business Process Modeling
Stakeholder Management
User Story Creation
Process Improvement
UAT Management

SaaS & Product Skills
SaaS Product Lifecycle
Subscription-Based Business Models
Customer Journey Mapping
Product Metrics & Analytics
Feature Prioritizat

📌 Senior Business Analyst Kolkata (India)
🏢 shyam steel industries
📍 India