Overview:
JOB TITLE: Delivery Manager

DEPARTMENT: Research & Development

PRINCIPLE PURPOSE OF JOB

Delivery Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and relationship management.
JOB RESPONSIBILITIES
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Provides leadership, organizational structure and resource management for multiple Engineering teams.
Plans work for subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a protected, secure, and legal work setting; developing personal growth prospects.
Accomplishes staff results by communicating job expectations; planning, monitoring,



and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Ensure project deliverables are accomplished on time and within budget.
Communicates technical and operational issues to engineering and audit leadership in a timely manner.
Ensure that all technology standards are adhered to while developing systems.
Support business required technology freeze periods.
Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
Communication between business, client, staff and engineering teams.
Manages staff, teams, and matrix resources to meet service delivery SLAs
Planning and management of projects supporting Enterprise areas.
Solution enhancements improving performance / availability
Management of hir

📌 Delivery Manager Hyderabad
🏢 Cotiviti
📍 Hyderabad