Requirement :

1.Excellent Communication skills
Should deliver the content with clarity and confidence
Should be good in both written and verbal communication
Presentation Skills
Should have hands on practise on creating effective modules
Should be in a position to understand the training needs of the trainees and cater the audience by quoting illustrative examples
Creativity
Should not get panic or tensed in any circumstances. Should have a creative mindset to deal with a difficult situation in the training room

Scenarios :
Any technical glitch and has to run the show without a module
Candidate asking multiple question
Time Management & Multitasking
Completing the sessions on time
At the same time addressing all the queries of the trainees
Checking the trainees understanding level over the concepts explained by the trainer
Participating in other training related tasks such as process improvement strategies/plans
Continuous learning Attitude

A trainer has to keep on learning things. An attitude stating “I know everything is always a problem for a trainer , so should have the tendency to learn new things and need to possess positive grasping capacity.
Evaluation and Organisational skills

Trainer would be handling batches, should have the calibre to gauge a candidate’s potential





Should be wise enough to give honest feedback, it will be helpful for operations, because no point in having candidates in the team, if they are not up to the mark

Should be in a position to work in a well organized manner so that sessions could be conducted with a calm mindset , otherwise agents will miss out on important content as the trainer is not in right frame of mind.

Job Responsibilities-
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct refresher trainings based on TNI
Manage Knowledge Check for Recent Hires’ & Production Staff

Knowledge, Skills, Other Abilities-
Very Solid written and verbal communication skills (English)
Ability to work during all shifts
Experience in any product/process/soft skill/up-skilling training
1- 5 years of experience in Training

📌 Process Trainer Bengaluru
🏢 Nameless
📍 Bengaluru