Key Responsibilities
Make outbound calls to prospective customers to promote products/services.
Answer inbound calls and provide information about offerings.
Generate leads and schedule appointments for the sales team.
Growing business through the development of recent leads and current contacts
Maintain accurate records of calls, customer details, and outcomes in ERP systems.
Follow scripts and guidelines while adapting to customer responses.
Handle objections and complaints professionally.
Meet daily/weekly call and conversion targets.
Ensure compliance with telemarketing regulations and company policies.
Required Skills & Competencies
Excellent verbal communication and listening skills.
Persuasive and confident telephone manner.
Ability to handle rejection and remain resilient.
Basic computer literacy (Microsoft Excel, Word etc.)
Strong customer service orientation.
Time management and organizational skills.
Experience required
1+ Years sales experience in customer relations
Freshers also can apply.
Prior experience in telemarketing, tele sales, or customer service is an advantage.
Qualification
Bachelor's degree in any discipline.