JD for Manager (Customer Relations)

Key Responsibilities:
Monitor and support initiatives focused on improving the overall patient experience across clinical and non-clinical departments.
Conduct regular rounds across OPD, IPD, and service areas to assess service quality and patient satisfaction.
Collect and analyze patient feedback through surveys, interactions, and service observations to identify improvement prospects.
Coordinate with different departments to address service gaps and enhance patient care processes.
Support implementation of service quality standards and patient engagement activities across the hospital.
Assist in tracking patient complaints and ensure timely follow-up and resolution in coordination with concerned teams.
Prepare periodic reports and insights on patient experience trends and improvement initiatives.
Work closely with nursing, and support teams to ensure a seamless and positive patient journey.
Manage the non -medical operations and related customer experience.
Manage the sales and the organic growth perspectives of the organization.

Pay: ₹9,034.19 - ₹31,412.15 per month

Advantages:
Provident Fund

Work Location: In person

📌 Guest Relation Manager Banashankari
🏢 Ovum Hospitals
📍 Banashankari