As an Analyst – PSE , you shall be responsible for helping out with Transaction Processing for our subscribers who would require CFT Resources at IDC to help them with.

This would include, however, not limited up to:

•Document Management

•Transaction Processing

•Payments Investigation

•Reporting

An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy skilled who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities:

•Creditor Outreach & Inbound Query Handling (Voice & Web)

•Transaction Processing

•CRM Updation.

•Document Processing.

•Mailbox Updation.

•Report Compilation.

•Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary.

•Maintain up-to-date knowledge on business area.





•Maintain broad knowledge about company’s products and services.

•Consistently communicating current issues to managers so as a company we can establish a solution to the problem

Requirements

Required Skills & Qualifications:

•B.Com Graduate

•Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phone banking)

• Basic MS Office Knowledge

• Positive Spoken & Written Business Communication Skills (English – USA)

• Open to work in Night Shift

• Proficiency in Typing (35 wpm)

• Accountability is required from each individual.

Benefits
5 Days Working
One Complimentary Meal per Day
Internet Reimbursement
Gym Reimbursement
Group Medical Insurance
Mental Health support benefits
Relocation Assistance (if Applicable)

📌 Zr 303 Analyst : Partner Service Excellence Chandigarh
🏢 Important Group
📍 Chandigarh