Job Role: Service Manager

Function: After-Sales / Service Operations

Role Objective

The Service Manager is responsible for managing end-to-end service centre operations, ensuring high customer satisfaction, productive service delivery, team performance, and adherence to company SOPs and quality standards.

Key Responsibilities
Manage daily operations of the service center/workshop
Lead and supervise service technicians and advisors.
Ensure timely diagnosis, repair, and resolution of EV two-wheeler issues
Monitor service KPIs such as TAT, repeat complaints, first-time fix, and productivity
Handle customer escalations and ensure high CSAT
Ensure compliance with service processes, safety norms, and quality standards
Coordinate with spare parts, logistics, and central teams
Maintain accurate service records, job cards, and reports
Conduct training and skill development for service staff




Ensure adherence to warranty policies and claim processes

Required Skills & Experience
4–8 years of experience in two-wheeler service operations
Prior experience as Service Manager / Workshop Manager / Team Lead
Experience in EV service is highly preferred
Robust knowledge of mechanical, electrical, and EV systems
Positive leadership, communication, and problem-solving skills
Proficient in DMS / service management systems

Educational Qualification
Diploma / BE / BTech in Mechanical / Electrical / Automobile Engineering

Key Competencies
Team management
Customer handling
Process & compliance orientation
Analytical and reporting skills

Salary: ₹4.8 LPA (CTC) including 10% variable pay

📌 Service Manager Automotive Sivakasi (India)
🏢 2COMs
📍 India