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Must Have:
Strong expertise in NICE CXone and Cisco UCCE/UCCX
contact center platforms, with a solid foundation in SIP, VoIP, and enterprise telephony.
Experienced in cloud architectures on AWS and Azure, and skilled in API, middleware, and enterprise system integrations to enable seamless, scalable contact center solutions.
Hands-on exposure to NICE CXone CCaaS.
Solid understanding of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX),
along with practical experience in SIP, VoIP, and telephony integrations.
ith hands-on expertise in NICE CXone IVR and Bot development using Mpower Studio.
Strong practical experience with NICE CXone development tools including Studio, APIs, and scripting, along with solid understanding of Cisco UCCE/UCCX call flows and routing logic.
Proficient in programming languages such as JavaScript, Python, or .NET, and experienced in REST APIs, web services, and data exchange formats (JSON, XML) for enterprise integrations.
Positive to Have:
NICE CXone certification.
Cisco CCNA/CCNP Collaboration