Job Description

Description

OA: Digital Ops Serv Project

Requirements

Essential
Excellent oral and written communication skills.
IITIL V4 Foundation or equivalent experience.
Ability to understand complex web and standalone applications/systems architectures involving multiple technologies
Build strong relationships with colleagues and key stakeholders in the business
Exposure in managing and driving major incidents and leading the retrospectives
Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail.
Ability to work well under pressure.
Willingness to be versatile, working within a quick-paced and dynamic environment.
Experience of working in a technical support environment primarily 2nd or 3rd line.
Ability to analyse data and identify patterns and deviations.

Desirable
Experience of working for a retail e-commerce business.
Business awareness.

Knowledge/experience with the following technologies
New relic query language and SQL
Atlassian, Jira, JSM
Product merchandising tools




eCommerce platforms, Shopify, Commerce tools
AWS, Azure and other cloud technologies
APM monitoring tools such as Recent Relic , Grafana and Kibana

Job responsibilities

Will include reporting into the Service Lead the role holder will be required to provide support for both internal and external stakeholders.

The role will involve pro-actively monitoring, detecting and taking positive action to help avoid or mitigate against downtime and protect the customer experience within the agreed SLA's.

You will be tasked with recording and analysing incidents and their resolution as a means of continuous improvement. You will be liaising and working with our wider support team across multiple geographies.

You must have a high level of technical expertise, a service mindset and strong foundation in ITIL and associated Service Management methodologies, tools and processes.

The role will on occasion be

📌 Support Anal Hyderabad
🏢 GlobalLogic India
📍 Hyderabad