Job Description – CRM cum Office Admin Executive
Company: Sepal Agencies
Location: Beevi Tower, V.K. Bava Lane, S.R.M. Road, Ernakulam, Kerala
Job Type: Full-time

Job Summary

Sepal Agencies is a leading manufacturer and supplier of thermal paper rolls, paper products, and printing consumables. We are looking for a proactive CRM cum Office Admin Executive to manage customer relationship activities, process customer enquiries and orders, maintain CRM records, and support day-to-day office administration to ensure smooth business operations.

Key ResponsibilitiesCRM Responsibilities
Respond promptly to customer enquiries received through phone, email, website, WhatsApp, and other digital platforms.
Process customer orders and coordinate with the concerned departments for timely execution.
Maintain accurate customer, lead, and order information in the CRM system.
Follow up with customers regarding quotations, orders, deliveries, and payments.
Generate current business enquiries through digital platforms such as IndiaMART, website, and social media.
Prepare CRM reports and maintain customer databases.

Office Administration Responsibilities
Manage day-to-day office administration and documentation.
Maintain office records, files, and correspondence.
Coordinate with sales, accounts,



stores, and other departments for smooth workflow.
Update customer, supplier, and product master data in ERP/CRM systems.
Prepare reports, letters, and other administrative documents.
Ensure timely movement of business documents between departments.
Assist management with administrative tasks and special assignments.

Qualifications
Bachelor's Degree in Commerce, Business Administration, or any relevant discipline.
1–3 years of experience in CRM, Customer Service, Office Administration, or a similar role.
Proficiency in MS Office (Excel, Word, Outlook).
Experience with CRM or ERP software is preferred.

Required Skills
Customer Relationship Management (CRM)
Office Administration
Order Processing
Customer Follow-up
Data Entry & Documentation
MS Excel & Microsoft Office
Communication & Coordination
Time Management
Problem-Solving
Attention to Detail

Salary

Based on experience and qualifications

Advantages
Qualified work environment
Career growth opportunities
Training and skill development
Paid leave and statutory benefits as per company policy

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Crm Cum Office Admin Executive Kaloor
🏢 Sepal Agencies
📍 Kaloor