Job Summary

We are looking for a proactive and customer-focused Customer Care Manager to lead and manage our customer support team. The ideal candidate will ensure excellent customer experience, handle escalations efficiently, and build solid processes to improve service quality.

Key Responsibilities
Manage and supervise the customer care team (calls, chats, emails)
Ensure timely resolution of customer queries, complaints, and escalations
Monitor team performance and maintain service quality standards
Develop and implement customer service processes and SOPs
Train and guide team members to improve communication and problem-solving skills
Handle critical customer issues and ensure satisfactory resolution
Analyze customer feedback and suggest improvements
Coordinate with internal departments (sales, logistics, operations)
Maintain reports on customer issues, response time, and resolution metrics

Required Skills & Qualifications
Bachelor’s degree in any field
2–5 years of experience in customer support/customer service




Experience in team handling or leadership role preferred
Excellent communication skills (Hindi + English, Gujarati is a plus)
Solid problem-solving and decision-making ability
Ability to handle pressure and manage multiple tasks

Preferred Skills
Experience in e-commerce or retail industry
Knowledge of CRM tools (Zoho, Freshdesk, etc.)
Understanding of customer satisfaction metrics (CSAT, TAT, etc.)

Key Competencies
Leadership & Team Management
Customer-Centric Approach
Conflict Resolution
Time Management
Analytical Thinking

Salary & Benefits
Competitive salary (based on experience)
Growth opportunities in a fast-growing company
Agile and supportive work environment

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Internet reimbursement

Work Location: In person

📌 Customer Care Manager Rajkot
🏢 DeoDap International Private
📍 Rajkot