Designation: Customer Relationship Executive

Salary: Basic + Incentives

Shift: Afternoon 2 PM to Night 10 PM

Language: English Fluency

Job Description:

Job Description: We are looking for a motivated Customer Relationship Executive to join our team. In this role, you will manage customer enquiries, bookings, and documentation, while maintaining and expanding our client base. You will also help drive sales through excellent customer service and upselling techniques.

Key Responsibilities:
Handle sales enquiries, bookings, and related documentation
Respond to customer queries via WhatsApp, email, and phone calls
Maintain existing client and acquire new corporate and B2B clients
Develop strategies and programs to promote tourism services
Manage reservation processes across multiple communication channels
Monitor room sales and improve sales techniques
Confirm and process reservation requests accurately
Keep reservation data up to date, including room availability and rates
Upsell room categories to maximize sales




Manage group bookings and complete end-to-end reservation processes
Coordinate with Front Desk and other departments to ensure guest satisfaction
Verify next-day arrival lists and bookings
Perform additional duties as assigned by management

Key Competencies: Excellent communication, negotiation, and convincing skills Ability to multitask effectively in a energetic setting Quick learner with good decision-making abilities Result-oriented and proactive Ability to coordinate with multiple departments. Proficient in English and Malayalam.

Qualifications: Graduation Required Experience: Minimum 1 year in sales (preferred)/ Fresher Languages: English and Malayalam – Required

Pay: ₹16,000.00 - ₹18,000.00 per month

Advantages:
Leave encashment
Paid sick time
Paid time off
Provident Fund

Application Question(s):
We are looking for a candidate with complete english language fleuncy. Are you fluent in English?

Work Location: In person

📌 Customer Relationship Executive Angamaly (India)
🏢 Oh Stayz Private
📍 India