Key Responsibilities
Manage and supervise the showroom sales team and daily floor activities.
Allocate customers and sales responsibilities among team members.
Monitor individual and team sales performance and ensure targets are achieved.
Attend to customers, understand their requirements, and support the team in closing sales.
Ensure proper display and presentation of jewellery products on the showroom floor.
Maintain high standards of customer service and showroom discipline.
Handle customer queries, complaints, and escalations professionally.
Monitor staff attendance, punctuality, grooming, and performance.
Conduct regular team briefings and motivate staff to improve sales performance.
Coordinate with the cashier, billing, inventory, and management teams.
Ensure proper handling and security of jewellery products as per company procedures.
Maintain daily sales reports and provide performance updates to management.
Follow up with customers and encourage repeat business and referrals.
Ensure showroom cleanliness, product presentation, and overall floor readiness.
Required Skills
Solid communication and interpersonal skills.
Positive sales and negotiation skills.
Leadership and team-management abilities.
Customer-service oriented approach.
Good knowledge of jewellery products and retail sales.
Ability to handle multiple customers and situations professionally.
Basic knowledge of MS Excel, billing systems, and reporting.
Target-oriented and result-driven attitude.