Operations Supervisor – Work From Home

Company: GoBright
Job Type: Full time / Work From Home
Role Level: Supervisor / Operations

Candidates from Ernakulam only ( delivery experience preffered )

About the Role

GoBright is looking for a responsible and organized Operations Supervisor to manage day-to-day operations remotely. The person should be comfortable with calculations, Excel, staff coordination, customer support, and maintaining accurate records.

Key Responsibilities
Manage and supervise daily staff operations.
Maintain staff attendance, leave and working schedules.
Handle job assignments when the assigned staff member is on leave or unavailable
Coordinate daily work and ensure tasks are completed on time.
Handle salary and payment calculations for staff and delivery partners.
Maintain payment, attendance and operational records in Excel/Google Sheets.
Verify calculations, cash records and other payment details.
Handle and resolve customer support queries and complaints.
Coordinate with delivery partners, laundry partners and other team members.




Follow up on delayed or pending orders and ensure proper resolution.
Report significant operational issues to management.
Take responsibility for smooth day-to-day operations.

Required Skills
Good knowledge of Microsoft Excel / Google Sheets
Valuable mathematical and calculation skills
Basic computer knowledge
Good communication skills
Customer-handling and problem-solving ability
Staff management and coordination skills
Ability to work independently from home
Responsible, organized and detail-oriented
Basic English and Malayalam communication

Preferred Candidate

We are looking for someone who can take ownership of daily operations rather than simply complete assigned tasks. The candidate should be able to identify problems, coordinate the team, make routine operational decisions and escalate important matters when required.

Pay: ₹12,000.00 per month

Benefits:
Work from home

Work Location: In person

📌 Operations Supervisor – Work From Home Kaloor
🏢 GoBright Solutions
📍 Kaloor