Job Description:

Aguaclan Waterpurifiers Pvt Ltd is seeking a dynamic and organized Service Coordinator to join our team. The Service Coordinator will play a crucial role in ensuring the smooth execution of our after-sales service operations, providing exceptional support to our valued customers.

Responsibilities:
Customer Support:
Respond promptly and professionally to customer inquiries regarding service-related issues.
Coordinate with technical teams to ensure timely resolution of customer concerns.
Maintain a customer-focused approach to enhance overall satisfaction.
Service Scheduling:
Efficiently schedule service appointments based on customer needs and technician availability.
Coordinate service visits, ensuring optimal use of resources and minimizing downtime for customers.
Documentation and Reporting:
Maintain accurate records of service requests, appointments, and resolutions.
Generate regular reports on service activities, identifying trends and areas for improvement.
Communication:




Facilitate transparent communication between customers and service technicians.
Update customers on the status of service requests and expected resolution times.
Quality Assurance:
Monitor and assess the quality of service provided, implementing improvements as needed.
Collaborate with cross-functional teams to enhance service processes and standards.

Qualifications:
Proven experience in a customer service or service coordination role.
Strong organizational and multitasking abilities.
Excellent communication skills, both verbal and written.
Familiarity with water purification systems (preferred but not mandatory).
Proficient in using service management software.

Job Type: Full time

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Coimbatore (India)
🏢 AGUACLAN
📍 India