Ivanti (Cherwell) Integration Engineer (offshore)

Duration: 2–3 weeks (short-term engagement)

Role Description

Responsible for designing and implementing a bi-directional integration between Ivanti Service Management and ServiceNow Service Management. The integration will synchronize workflows, incidents, requests, tickets, and assignment to resolver groups across both platforms. This role requires strong technical expertise in APIs, data mapping, and ITSM process alignment.

Daily Responsibilities
Analyze existing Ivanti and ServiceNow configurations and workflows
Design integration architecture for bi-directional data exchange
Configure and implement API-based integrations for incidents, requests, and tickets
Map resolver groups and assignment rules between platforms
Validate data integrity and workflow consistency during integration testing
Conduct unit and UAT testing with client teams
Document integration design, configuration steps, and operational runbooks
Provide knowledge transfer to client technical teams for ongoing support

Expected Experience
10+ years in ITSM platforms




6+ years in ITSM platform development, preferably Ivanti, Cherwell, and ServiceNow
4+ years in Ivanti and/or ServiceNow integration projects
Hands-on experience integrating Ivanti / Cherwell with other service management platforms
Hands-on experience with Ivanti Service Manager and ServiceNow
Solid background in REST APIs, JSON, and web services
Proven track record of delivering complex integrations within tight timelines

Key Qualifications
Expertise in Ivanti integration, configuration and administration
Solid understanding of ServiceNow integration
Robust understanding of ITIL processes (Incident, Request, Change)
Proficiency in scripting and automation for integration tasks
Excellent troubleshooting and problem-solving skills

Additional Qualifications
Certifications: ITIL Foundation
Familiarity with middleware tools (e.g., Integration Hub, iPaaS solutions)
Ability to work independently and deliver under aggressive timelines

📌 Ivanti Cherwell Integration Engineer Freelancing Bengaluru
🏢 Inoptra Digital
📍 Bengaluru