Job Title: Customer Support Coordinator

Company: PEXA Car Care
Location: Attingal and Kazhakkoottam
Employment Type: Full time

Job Description

PEXA Car Care is looking for a confident, mature, and resilient Franchise Coordinator to handle existing franchisee queries, complaints, and operational escalations.

It is a problem-solving and relationship-management role that requires solid communication skills and the ability to handle demanding and difficult franchise partners professionally.

Key Responsibilities
Serve as the primary contact for existing PEXA Car Care franchise partners
Handle franchisee queries, complaints, and escalations.
Manage high-pressure conversations with dissatisfied or demanding franchisees.
Coordinate with internal teams (Operations, HR, Finance, Marketing) to resolve issues
Follow up on open issues and ensure timely closure




Escalate critical matters to management with factual analysis and recommendations

Required Skills & Competencies
Excellent communication skills in English, Hindi and Malayalam
Proven ability to handle hard customers and conflict situations
Robust problem-solving and negotiation skills
High emotional intelligence, patience, and resilience

Preferred Qualifications
2–5 years’ experience in:
Franchise management
Customer grievance handling
Operations or relationship management
Experience in automotive, service industry, or franchising preferred
Graduate / post-graduate preferred

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Co Ordinator Thiruvananthapuram
🏢 Pexa Car Care
📍 Thiruvananthapuram