Job Summary

Cuatro Labs Pvt. Ltd. is looking for a friendly and customer-focused Customer Care Executive to provide exceptional support to customers through phone, email, chat, and other communication channels. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.

Key Responsibilities
Handle customer inquiries via phone, email, chat, and social media.
Resolve customer complaints and provide timely solutions.
Maintain accurate records of customer interactions and follow-ups.
Guide customers regarding products, services, and company policies.
Escalate complex issues to the appropriate departments when required.
Coordinate with internal teams to ensure prompt issue resolution.
Follow up with customers to ensure satisfaction and service quality.
Meet customer service KPIs and response time targets.
Maintain professionalism and a positive customer experience in every interaction.
Identify prospects to improve customer satisfaction and service processes.

Pay: ₹15,000.00 - ₹21,500.00 per month

Work Location: In person

📌 Customer Care Executive Gandhinagar (India)
🏢 Cuatro Labs
📍 India