We’re Hiring: Assistant Manager – Quality & Training Join us to build a team that delivers consistent quality and keeps learning every day. About the Role: We’re looking for a detail-oriented Assistant Manager – Quality & Training to monitor team performance, uphold quality standards, and design training programs that drive results. If you enjoy mentoring people and improving processes, this role is for you. Key Responsibilities: - Quality Assurance: Regularly audit and quality check the team’s work for accuracy, compliance, and client standards - Identify gaps, trends, and errors, and recommend corrective actions - Maintain quality scorecards, MIS reports, and dashboards for management review - Training & Development: Design and deliver onboarding and refresher training modules for current and existing employees - Conduct product/process training, soft skills sessions, and SOP workshops - Assess training effectiveness through tests, feedback, and performance metrics - Work closely with Team Leads to address skill gaps and performance issues - Ensure documentation of SOPs,



training materials, and quality guidelines is updated - Drive a culture of continuous improvement and accountability within the team What We’re Looking For: - 3–6 years of experience in Quality Assurance + Training in BPO/KPO, IT, Sales, or Operations - Proven experience in team auditing, call/email/chat quality monitoring - Strong knowledge of training methodologies and adult learning principles - Excellent communication and presentation skills in English - Proficient in MS Excel, PowerPoint, and reporting tools - Ability to handle feedback constructively and coach team members - Graduate in any discipline. MBA/HR certification is a plus Job Details: Location: Panchkula

Shift:*1pm -10pm If you have an eye for detail and a passion for developing people, we’d love to meet you.

Job Type: Full time

Pay: ₹35,000.00 - ₹45,000.00 per month

Perks:
Health insurance

Work Location: In person

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