Ticketing Operations
Handle flight ticket bookings, cancellations, reissues, refunds, and itinerary modifications.
Process ticketing requests accurately and within defined timelines.
Coordinate with airlines for PNR updates, schedule changes, seat requests, and ticket-related queries.
Ensure accuracy of passenger details, travel dates, fare rules, and ticketing transactions.
Maintain proper records of ticketing activities and customer interactions.

Customer Service
Assist passengers with travel-related queries and provide appropriate solutions.
Address customer concerns, complaints, and service requests in a qualified manner.
Guide customers regarding airline policies, baggage regulations, travel documentation, and flight schedules.
Deliver a high standard of customer service while representing the Udaan Holidays brand.

Front Desk Operations
Manage customer interactions at the airport counter.
Attend walk-in customers and travel agents professionally.
Coordinate with internal teams and airline representatives to ensure smooth passenger handling.
Maintain professional appearance, counter discipline, and service standards at all times.

Airport Coordination
Liaise with airline personnel for operational support and passenger assistance.




Support passengers during flight delays, cancellations, rescheduling, or disruptions.
Coordinate with relevant stakeholders to ensure smooth day-to-day airport operations.
Escalate operational issues appropriately and ensure timely resolution.

Eligibility CriteriaEssential Requirements
Graduate in any discipline.
Valuable communication skills in English and Hindi.
Basic computer proficiency and familiarity with MS Office.
Strong interpersonal and customer service skills.
Ability to work in a rapid-paced and customer-facing environment.
Professional grooming and presentation.

Preferred Requirements
Immediate joiners preferred.
Prior experience in aviation, travel, hospitality, customer service, airport operations, or ticketing.
Knowledge of airline reservation systems such as Amadeus, Galileo, Sabre, or similar platforms will be an added advantage.
Candidates residing in Siliguri, Bagdogra, or nearby locations will be preferred.

Freshers Welcome

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Paid sick time

Work Location: In person

📌 Ticketing Staff Bagdogra
🏢 Travel tech
📍 Bagdogra