Job Title: CRM Executive

Job Summary:

The CRM Executive manages customer relationships by maintaining customer records, responding to customer inquiries, following up on leads, and ensuring a positive customer experience.

Key Responsibilities:
Maintain and update customer information in the CRM system.
Respond to customer inquiries and provide timely support.
Follow up with customers on leads, orders, and service requests.
Coordinate with sales and other departments to resolve customer issues.
Generate basic CRM reports and track customer activities.
Ensure data accuracy and confidentiality.
Support customer retention and satisfaction initiatives.

Requirements:
High school diploma or bachelor's degree (preferred).
Basic computer skills, should know to write emails and familiarity with CRM software.
Positive communication and should be soft spoken.
Attention to detail and ability to work in a team.
Should be able to speak in English, Hindi and Gujrati.

Preferred Skills:
Previous experience in customer service or CRM.
Knowledge of Microsoft Office (Excel, Word, Outlook).
Problem-solving and interpersonal skills.

Pay: ₹15,000.00 per month

Work Location: In person

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