Job Title: Duty Officer
Industry: Cinema / Entertainment
Location: Greater Noida

Job Summary:
The Duty Officer is responsible for overseeing the overall operations of the cinema during assigned shifts. This role ensures smooth functioning of all departments, delivers excellent customer service, and maintains operational standards in line with company policies.

Key Responsibilities:
Oversee daily cinema operations during assigned shifts
Ensure smooth coordination between box office, F&B;, housekeeping, and technical teams
Monitor show schedules and ensure timely start and end of movie screenings
Handle escalated customer complaints and ensure quick resolution
Ensure high standards of customer service and guest satisfaction
Supervise staff deployment, attendance, and discipline on the floor
Conduct regular audits of cleanliness, hygiene, and operational readiness
Ensure compliance with safety, security, and company policies
Monitor sales performance and support revenue generation activities
Handle emergency situations effectively and coordinate with relevant teams




Prepare daily reports on operations, incidents, and performance

Eligibility Criteria:
Minimum Qualification: Graduation
Experience: 1–4 years of experience in operations, preferably in cinema, hospitality, retail, or QSR industry

Skills Required:
Robust leadership and team management skills
Excellent communication and interpersonal abilities
Problem-solving and decision-making skills
Ability to handle pressure and manage multiple tasks
Customer-focused approach
Basic knowledge of MS Office and reporting

Preferred Qualifications:
MBA / Diploma in Hospitality, Hotel Management, or Operations/ Graduation

Working Conditions:
Rotational shifts including late-night shifts
Weekends and holidays are mandatory working days
Rapid-paced and customer-facing workplace

Reporting To:
Unit Manager / Cinema Manager

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Duty Officer Greater Noida
🏢 PVR INOX
📍 Greater Noida