Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands solid leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
Team Management:
Supervise and mentor a team of outbound sales agents.
Conduct daily team briefings to set targets and expectations.
Monitor agent performance and provide constructive feedback.
Sales Strategy Execution:
Implement sales strategies to meet or exceed team targets.
Develop call scripts, objection-handling techniques, and closing strategies.




Analyse sales data to identify trends and optimize performance.
Performance Monitoring:
Track individual and team KPIs, including call volume, conversion rates.
Ensure compliance with company standards and data protection Policy.
Training and Development:
Identify training needs and organize periodical trainings.
Ensure current hires are effectively onboarded .
Promote best practices for Lead conversions.
Customer Relationship Management:
Address escalated customer queries/issues promptly and effectively.

Qualification ; Graduate , Master / Postgraduate

📌 Team Leader Call Centre Bengaluru Sdr Tower Jm (India)
🏢 Tata Capital
📍 India