Noida, Uttar Pradesh
Job Summary

SW Packaging & Tools - Application Coordinator

Key Responsibilities
Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In Sccm Operations.
Provide Technical Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Sccm-Related Technical And Security Issues.
Engage In Knowledge Base Update And Management, Delivering Training And Coaching To Recent Analysts To Enhance Team Capabilities.
Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams, Ensuring Seamless Operations And A Robust Security Posture.
Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.
Skill Requirements




Advanced Proficiency In Sccm For System Configuration And Management.
Robust Problem-Solving Skills For Complex Technical Issues And Root Cause Analysis.
Excellent Communication Skills To Provide Effective Training And Support.
Familiarity With Itil Practices For Incident And Service Management.
Proficient In Security Best Practices Related To Systems Management.

Other Requirements
Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate.
Optional But Valuable: Itil Foundation Certification
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📌 Senior Administrator Ms System Center Configuration Manager Sccm Noida
🏢 HCLTech
📍 Noida