Role & responsibilities
Manage day-to-day eCommerce website/platform operations, ensuring products, pricing and availability are accurately maintained.
Coordinate with IT/Tech teams for website enhancements, fixes, UAT, testing and release validation.
Monitor and reconcile online transactions/orders and prepare accurate periodic MIS reports for stakeholders.
Track website performance through Google Analytics, including traffic, conversion trends and anomalies.
Monitor CRM/customer journeys, including lead flow, drop-offs and exceptions, and coordinate timely resolutions.
Track website/platform issues end-to-end, ensuring proper escalation, follow-up, closure and validation.

Preferred candidate profile
2+years of experience in E-commerce / Digital Commerce / Website Operations or related roles.
Hands-on experience managing e-commerce platforms, product/pricing configuration, availability and online transactions.
Robust experience in IT/Tech coordination, website enhancements, UAT, testing and release validation.
Working knowledge of Google Analytics, CRM platforms and customer journey monitoring.

📌 E Commerce Operations Specialist Mumbai Suburban (India)
🏢 Talent Corner HR Services
📍 India