Location : Alwarpet

Key Responsibilities
Lead and manage the front-of-house team, including billers, runners, and scoopers.
Deliver an exceptional customer experience from guest arrival until order delivery.
Manage customer queues and ensure smooth service during peak hours.
Handle customer enquiries, phone orders, and follow-ups.
Drive upselling initiatives to increase Average Order Value (AOV).
Prepare staff schedules, manage shifts, and allocate resources effectively.
Develop and maintain SOPs for front-of-house operations.
Train, mentor, and coach team members to maintain high service standards.
Coordinate service flow and resolve operational bottlenecks in real time.
Monitor customer feedback and implement continuous service improvements.

Requirements




2–4 years of experience in F&B;, hospitality, or QSR, with team leadership experience preferred.
Solid leadership, communication, and customer service skills.
Experience in roster planning, staff training, and floor management.
Sales-oriented mindset with the ability to drive upselling.
Ability to work in a rapid-paced workplace.
Fluency in English and Tamil (Hindi is an added advantage).

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Front Of House Lead Alwarpet (India)
🏢 WHIPD FOODS PRIVATE
📍 India