KEY AREAS OF RESPONSIBILITIES
Monitoring production setting and act on production incidents
Work on Service Request Fulfillment, Incident Management, Problem Management
and Change Management.
Manage weekend events like software releases, BCP testing, etc.
Status reporting on Health Checks, Changes, Incidents, Capacity and
Performance.
Documentation of Application Knowledgebase, Process.
Make monitoring tool changes aligned with changing requirements or gaps
observed/reported.
Proactively highlight risk any risks observed and suggest ways to mitigate
impact.
Execution of end of day batch processes, monitor and escalate issues to the
point of contact.
Continuous Improvement Focus and Tooling to improve efficiency
Coordinate with primary stakeholders regarding strategic release management
planning activities, including socialization and associated communications.

REQUIREMENTS
Degree in Computer Science, Software Engineering or IT related area
3+ years Support experience in an Investment Banking or Financial Domain
[Must Have]




Be proficient in at least one of these common programming languages: Python,
Shell scripting, [Must Have]
Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
Experience in Calypso is preferred.
Strong understanding in entire software lifecycle, from development to
production support
Solid problem-solving and analytical skills.
Strong desire to learn new technologies trading workflow.
Open-minded to adopt and propose best practice.
3 years of experience in production support.
Experience in production support practice like incident communication /
incident management / change management
Strong problem-solving and analytical skills, attention to Root Cause
Analysis and focus on Long- term solutions
Robust written and verbal communication skills

Stay informed on CITIC CLSA Job Opportunities

Not the right fit? You can c

📌 Support Analyst, Ficc And Eqd Applications, Information Technology Pune
🏢 CLSA
📍 Pune