Immediate Joiner Preffered

US Shift (Complete Night Shift)

Job Brief:

We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles & Responsibilities
Handle customer issues via phone for a technology product
Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
Provide active updates to the customer until the issue has been resolved
Triage issues to Level-2 and Customer Care team in other global locations
Accurately document cases in-line with process requirements

📌 Walk In Technical Support Engineer Chennai
🏢 iOpex
📍 Chennai