Location

Borivali (East), Mumbai

Experience

1+ Years

Pre - requisites
Provide technical support to customers by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction.
Document and record all activity and communication with customers over telephone and email.
Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.
Solid understanding of windows, Linux networking and Active Directory
In office training of software products
Installation / Patch updating of Greek software products
Communicate to customers the steps necessary to maintain and update software products
Address urgent issues quickly

Requirements
Linux
C
C++
SQL

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🏢 Greeksoft
📍 India