Role Objective:

To manage end-to-end servicing of UNO tickets,
ensuring timely resolution, high accuracy, and adherence to defined SLAs while
supporting sales and internal stakeholders.

Key Responsibilities:

Handle and resolve UNO service tickets end to
end within defined TAT/SLA
Coordinate with dependent functionsto address queries, escalations, and
operational issues
Ensure accurate processing of service requests with
minimal rework or errors
Track, monitor, and follow up on pending and aging
tickets
Escalate critical or SLA-breaching cases to relevant
stakeholders promptly
Maintain service quality, compliance, and documentation
standards
Provide backup support during peak volumes or business
exigencies

Key Skills Competencies:

Solid understanding of servicing processes and
ticketing systems




Positive coordination and communication skills
High attention to detail and accuracy
Ability to manage high volumes under tight timelines
Problem-solving mindset with ownership and
accountability

Educational Qualification:

Graduate in any discipline

Experience:

1?3 years of experience in operations,
servicing, or insurance support role preferred

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📌 Senior Executive Branch Operations Service, Support And Psd Noida
🏢 Niva Bupa
📍 Noida