Revenera helps product executives build better products, accelerate time to
value and monetize what matters. Revenera’s leading solutions help software and
technology companies drive top line revenue with up-to-date software monetization,
understand usage and compliance with software usage analytics, empower the use
of open source with software composition analysis and deliver an excellent user
experience—for embedded, on premises, cloud, and SaaS products.
Supervisor a team of Renewal Operation Analysts responsible for:
Managing the renewal process from quote to obtaining the purchase order
Engaging with customers using phone, email, or other media, on their
upcoming renewals
Delicately but professionally working through customer objections to secure
on-time renewals
Responding to customer emails and requests within one business day of
receipt
Logging all customer interactions in Salesforce.com
Act as a point of escalation for any customers issues that the team
encounters
Training the team on renewal best practices so that they are enabled to meet




and beat their targets
Ensuring team members meet and exceed Key Performance Indicators (KPIs) and
Service Level Agreements (SLAs)
Prepare reporting for senior management on the team’s performance including
closed renewals and KPI / SLA metrics
Requirements:
7 +years of experience preferably in Operations, Account Management or
Renewals
Excellent written and verbal communication skills.
Prior experience using Salesforce or another CRM solution.
Bachelor's degree from an accredited college or university or relevant
experience.
Should have people management skill.
Guide the team in exceeding targets.

Revenera is proud to be an equal chance employer. Qualified applicants
will be considered for open roles regardless of age, ancestry, color, family or
medical care leave, gender identity or expression, genetic information, marital
status, medical condition, national origin, physical or men

📌 Senior Renewals Account Manager Bengaluru
🏢 Revenera
📍 Bengaluru